Question 1

How do I book, and is a quote obligation free?

Accepted Answer

Get in touch with what you need and we will arrange a free consultation by phone or email. From there we prepare a written Service Quote covering your specifications. Nothing is binding until you sign and return that quote, and the agreement only takes effect from the date you sign.

Question 2

What deposit do you take, and when is the balance due?

Accepted Answer

Fees are paid in two instalments unless your quote says otherwise. The deposit is due when you sign the quote, or no later than 7 days before the service date. The balance is due once the work is complete, before deliverables are handed over. All fees are in AUD.

Question 3

What is your cancellation policy?

Accepted Answer

You can cancel within 7 days of purchase for a full refund of fees paid, less any costs already incurred. After that 7 day window you can still cancel, but fees already paid are not refundable. We hand over any deliverables completed up to that date.

Question 4

What happens if I postpone instead of cancelling?

Accepted Answer

Your deposit carries over to the new date. If the scope of the job changes with the new date, the total on your quote can change with it.

Question 5

How far ahead should I book?

Accepted Answer

About a month ahead for most jobs. For peak dates, which means New Year's Eve, the Christmas party season and wedding season, allow two to three months.

Question 6

How far in advance should I book for a wedding?

Accepted Answer

Three months or more.

Question 7

Do you charge for travel?

Accepted Answer

Travel is $50 per 50km of driving, counted for the return trip. We work within a 100km radius as standard and will stretch to 250km. Past that, flights and accommodation go into the quote.

Question 8

Do you have public liability insurance?

Accepted Answer

Yes. We hold public liability insurance covering our equipment and our team.

Question 9

Can you supply tag and test certificates or risk assessments?

Accepted Answer

Yes. Along with our public liability certificate we can provide tag and test and RCD certificates and risk assessments, and we can organise them for a venue or client that asks.

Question 10

Do you handle council permits and noise restrictions?

Accepted Answer

Council permits are case by case, so raise it with us early and we will tell you where you stand. Noise limits are set and managed by the venue. Venue liaison we can handle for you.

Question 11

What happens if a DJ, performer or tech cannot make it on the day?

Accepted Answer

We arrange cover wherever we possibly can. In the rare case that nobody can get there, you are refunded.

Question 12

How many of my guests will actually turn up?

Accepted Answer

Fewer than you think, and this is the most common thing people get wrong. Roughly 90% of invites will RSVP, 60% to 70% will actually walk in, and 40% to 50% will still be there at the end of the night. Plan your catering, seating and sound for the number in the room late, not the number on the list. Ticketed events are the exception.

Question 13

What makes Horizon different from other Sydney event companies?

Accepted Answer

A lot of companies put a bandaid on whatever problem is in front of them. We look at what is actually happening in the space first, then build the plan around what you are trying to achieve. Every event gets looked at through its own lens, and we road map it with the team before anyone touches a speaker.

Question 14

Can I book under a company name?

Accepted Answer

Yes. Provide your ABN and we will invoice the company directly.

Question 15

How do I get the equipment?

Accepted Answer

Delivery and pick-up are optional on every hire, with delivery and setup fees applied. You are also welcome to collect the gear and drop it back yourself.

Question 16

Do you provide cables?

Accepted Answer

Yes. All the cables you need and basic spares come with every hire.

Question 17

How long is the hire period?

Accepted Answer

Standard hire is 24 hours. Extended hires may be available at discounted rates.

Question 18

Is equipment tested before and after hire?

Accepted Answer

Yes. We test before it leaves us, again before we depart if we are setting up on site, and once more on return.

Question 19

What happens if equipment is damaged?

Accepted Answer

Damage during the hire period is charged to the client at repair or replacement cost, as set out in the hire agreement.

Question 20

I cannot get the equipment to work. What do I do?

Accepted Answer

We set up and test before leaving wherever that is part of your booking. If something goes wrong and it is urgent, we can deploy a technician to site.

Question 21

Do you do package deals?

Accepted Answer

Yes. Have a look at our Packages page, or contact us for a custom quote.

Frequently Asked Questions